Privacy Policy

1. Introduction

KG3 Computer Trading ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, transact, or otherwise interact with us (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information in accordance with this policy. If you disagree with any part of this policy, please do not use our Services.

2. What Personal Information We Collect

Depending on how you use our Services, we collect different types of information, including:

2.1 Information You Provide Directly

• Personal identifiers: name, address, email address, telephone/mobile number
• Account credentials: username, password, security questions
• Order info: billing address, shipping address, items ordered, payment confirmation, contact details
• Customer service communications: messages, requests, returns, warranty claims
• Payment details: credit card or bank details, or other payment instrument (handled in secure/PCI-compliant manner)

2.2 Automatically Collected Information

• Device data: browser type, device type, operating system, IP address
• Usage information: pages visited, products clicked/viewed, search terms used, time spent on pages
• Cookies, pixels, tags, or other tracking technologies to help us understand user behavior, maintain sessions, remember preferences

2.3 Information from Third Parties

• Service providers (payment processors, shipping/delivery partners, analytics providers)
• Marketing partners, if you've interacted with third-party marketing or advertising
• Publicly available sources or data enrichment services

3. How We Use Your Personal Information

We use your information for the following purposes:

• To process and fulfill orders, including payment, shipment, delivery, invoicing, returns, exchanges, warranty claims
• To manage your account (if you have one), authenticate your identity, and give you access to account features
• To communicate with you: order confirmations, shipping notifications, customer support responses, updates, etc.
• To send marketing and promotional materials, newsletters, offers, and related content (only if you have consented, where required)
• To improve, administer, maintain, and optimize our website and Services: site analytics, performance tracking, product recommendations, user experience improvements
• To prevent, detect, and respond to fraud or other illegal or malicious activity, to protect our business, our customers, and the Services

4. Sharing and Disclosure of Information

We may share your personal information in the following circumstances:

• With service providers who assist in carrying out our Services, such as payment processors, shipment/delivery companies, IT hosting, customer support, data analytics
• With third-party partners for marketing or advertising, only if you have permitted or opted in (or where required by law)
• With government or regulatory bodies as required by law, court order, or to comply with legal obligations
• In connection with business transactions (for example, a merger, acquisition, asset sale, or bankruptcy) — such transaction will be subject to confidentiality obligations
• With affiliates or subsidiaries as necessary for operational purposes or if you have consented

5. Cookies, Tracking & Other Technologies

• We use cookies and similar tracking technologies (e.g. pixels, web beacons) to collect automatic usage data, facilitate site navigation, remember your preferences, detect fraud, customize content, and for analytics.
• You may have options to disable or reject certain cookies via your browser settings — note that this may affect Site functionality or limit your access to features.
• We may use tracking technologies in conjunction with third parties (e.g. for advertising / retargeting) — when doing so, we will indicate how you can opt out where applicable.

6. Data Retention

• We retain your personal information for as long as necessary to fulfill the purposes in Section 3, including:
  1. fulfilling orders, handling returns, warranties
  2. managing your account
  3. complying with legal obligations, disputes, audits
• After that, we will securely delete or anonymize the data, except where law requires longer retention.

7. Security Measures

• We take reasonable and appropriate technical, organizational, and administrative measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
• Examples include encryption of sensitive data during transmission, secure servers, access controls, and regular security assessments.
• While we strive to protect your data, no security system is perfect or impenetrable. We cannot guarantee absolute security of any information you transmit to us.

8. Your Rights

Subject to local law (especially the Philippines' Data Privacy Act of 2012), you may:

• Access or know what personal data we hold about you
• Correct or update inaccurate data
• Request deletion of your data under certain circumstances
• Object to or restrict certain processing of your personal data (e.g. marketing)
• Withdraw consent at any time (where processing is based on consent)
• Request portability of your data to another provider, if applicable

To exercise these rights, contact us at the contact information below. We may require verification of your identity before granting requests.

9. Children's Privacy

• Our site and Services are not directed at children under the age of 18 (or as required by law).
• We do not knowingly collect personal information from children under 18. If we become aware that a child under that age has provided personal information, we will take steps to delete it unless required to retain by law.

10. International Data Transfers

• Your data may be stored, processed, or transferred to other countries where our service providers or partners operate.
• When we do so, we will ensure that data transfers comply with applicable data protection laws, including implementing appropriate safeguards (e.g., contractual clauses) as required under Philippine law and/or other relevant jurisdictions.

11. Changes to this Privacy Policy

• We may revise this policy from time to time to reflect changes in legal or business requirements.
• When we do, we will update the "Last Revised" date, and post the new version on our website.
• Material changes that affect your rights or our obligations will be notified to you (e.g., via email) where required by law.

12. Contact Information

If you have questions, concerns, or would like to exercise any of your rights under this policy, please contact:

KG3 Computer Trading
Manga Road, Quezon City, Philippines
(+63) 919 089 4505
support@kg3it.shop

13. Governing Law & Jurisdiction

• This Privacy Policy is governed by the laws of the Republic of the Philippines.
• Any disputes arising out of or relating to this Privacy Policy shall be submitted to the competent courts in Quezon City, Philippines.